Refund policy
60-day money-back guarantee
We want you to love Harmonyrise. Every order is backed by our 60-day money-back guarantee. If you're not satisfied, you can request a refund within 60 days of delivery.
How to start a return
Email us at support@harmonyrise.store with your order number and the reason for your return. Our team will reply with simple next steps. Please don't send items back before contacting us.
Return conditions
- Requests must be made within 60 days of delivery.
- Include your order number so we can locate your purchase.
- For hygiene and safety, we may ask about the condition of the item.
Refunds
Once your return is approved (and received where applicable), we'll process your refund to your original payment method. Refunds typically appear within 5–10 business days, depending on your bank or card provider.
Damaged, defective, or wrong items
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with a photo. We'll arrange a free replacement or a full refund — no need to return the item in most cases.
Free gifts
Any free gifts included with your order are yours to keep, even if you request a refund.
Contact
Harmonyrise — support@harmonyrise.store