FAQ

Product

How do I use it, and how often?
Charge it, rest it around your neck, choose a mode on the wireless remote, and relax for 15 minutes. Once a day is the sweet spot. It's hands-free, so you can read, watch TV, or unwind while it works.

What should I expect in the first two weeks?
Everyone is different, but many people describe warmth and looseness on day 1, easier mornings around day 7, and the deep ache fading into the background by day 14. Results vary from person to person.

Is it safe? Will the EMS hurt?
EMS feels like a gentle, pulsing tingle — you control the intensity from the lowest level up. The heat is warm and soothing, never hot.

Can I use it after surgery or with a medical condition?
Please check with your doctor first. If you've had neck or spine surgery, are pregnant, have a heart condition, or use a pacemaker or other implanted electronic device, talk to a qualified healthcare professional before using EMS.

How long does the battery last?
A full USB charge powers roughly a week of daily 15-minute sessions.

Orders & shipping

How much is shipping?
Shipping is free on every order, with tracking included.

When will my order arrive?
Orders process in 1–3 business days and typically arrive in about 5–8 business days. See our Shipping policy.

How do I track my order?
We email tracking as soon as your order ships. You can also track it anytime on our Track your order page.

Returns

What's your return policy?
Every order is backed by a 60-day money-back guarantee. See our Refund policy.

Still have questions?

Email us at support@harmonyrise.store — a real person will help.